Refunds
Please be advised we do not offer refunds for change of mind.
We accept returns within 7 days of purchase, provided the products are in their original condition with no damage or alterations.
Please note that a small restocking fee may apply to cover administration costs.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@townhallcoins.com and send your item to: Shop 5, 464-480 Kent Street, Sydney, NSW, 2000, Australia.
Shipping
To return your product, you should mail your product to: Shop 5, 464-480 Kent Street, Sydney, NSW, 2000, Australia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.