Returns
Return Policy
Please be advised we do not offer refunds for change of mind.
We accept returns within 7 days of purchase, provided the products are in their original condition with no damage or alterations.
Please note that all refunds will be subject to a NON-REFUNDABLE PROCESSING FEE. This fee covers the transaction charges imposed by our payment provider, which are not returned to us when a refund is issued.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We may offer a refund, exchange, or store credit at our discretion.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges
We only replace items if they are defective or damaged.
Before an exchange can be approved we ask our customers to email their request with photos.
Email: info@townhallcoins.com
Once approved please send your item to:
Town Hall Coins and Collectables
Shop 4, 464-480 Kent Street,
Sydney, NSW, 2000, Australia.
Return Shipping
To return your product, you should mail your product to: Shop 4, 464-480 Kent Street, Sydney, NSW, 2000, Australia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
We don’t guarantee that we will receive your returned item.